Information we collect
When you request a consultation, you may provide your name, telephone number, email address, preferred location, care concern, preferred date or time, and a brief message. Please do not submit detailed medical records, identification documents, financial information, or other unnecessary sensitive information through the public form.
Our website and hosting providers may also process limited technical information, such as an IP address, browser type, device information, request time, and security logs, to operate and protect the website.
How we use information
We use information submitted through this website to:
- review and respond to consultation or callback requests;
- identify a suitable doctor, location, or next step;
- communicate by telephone, WhatsApp, or email when you have agreed to be contacted;
- maintain service, security, and basic administrative records; and
- meet legal, regulatory, or safety obligations that apply to us.
Submitting the form does not create a doctor-patient relationship or confirm an appointment. A member of the care team must contact you to confirm the next step.
Retention and security
We retain enquiry information only for as long as reasonably necessary to respond, coordinate care, maintain appropriate records, resolve disputes, or meet legal and security requirements. Retention may differ if your enquiry becomes part of a clinical relationship and is then governed by the relevant healthcare provider's record practices.
We use reasonable administrative and technical safeguards. No internet transmission or storage system can be guaranteed to be completely secure, so please use the public form only for initial contact.
Your choices and requests
Subject to applicable law, you may ask us to provide information about our use of your data, correct inaccurate details, erase information that is no longer needed, or stop future non-essential communication. You may also withdraw consent for future contact.
Send a request to mukhamcare@gmail.com. We may need to verify your identity before acting and may retain information where law, patient-safety, fraud-prevention, or record-keeping duties require it.
Children and policy updates
This website is not designed for unsupervised submissions by children. A parent or legal guardian should make an enquiry for a minor and provide only the information needed for the care team to respond.
We may update this policy when the website, our services, or applicable requirements change. The revised date at the top of this page shows the latest published version.